Contact us

I MUCH prefer emails to liz@elidaviolins.co.uk  or texts to 07847 216669 

Those methods of communication are likely to be answered more quickly because a) I am disabled, I walk with two sticks and therefore I do not walk around with my phone in my hand, and b) I do a great deal of voluntary work for which the phone has to be turned off.

I check email and texts many times a day.  Voicemail doe snot reach me simply because I have no idea how to access it.

I can arrange to call you but it is VASTLY easier for you to first contact me by email or text or WhatsApp.

At the moment the business address is closed because it is in need of total renovation, so please do not turn up unannounced - the chances of me being there are slim and much of my stock is in storage elsewhere.  However if you wish to check me out, the address is 48 Curzon Street, Huddersfield HD2 1XB.  

Usually the best way to contact me is simply by email to liz@elidaviolins.co.uk or through the contact form on this website.  I ALWAYS reply unless the email is clearly a scam or spam, so if you do not hear back from me within 24 hours please CHECK YOUR SPAM FILTER and then just try again. If my reply is undeliverable and you leave no other contact details, there is nothing more I can do.

Please do me a small favour.  If you email me, you will get a personal reply.  I don't use bots or automated replies ever.  I am a real person.  As such, I don't think it's completely unreasonable to ask that if I have sent you a full reply (which may include links to things I have found, or relatively long and detailed explanations) you actually acknowledge the email.  A simple "thanks Liz, message received" will do.  Otherwise I don't know if you have received it or not and may even send it again. 

Similarly, if you have been in conversation with me over several emails and appear to have definitely decided to buy, to the point of putting items in your cart, and then change your mind because your teacher throws up her hands in horror at the word "internet", do please tell me.  I am small enough to be counting every order and if you don't get back to me to say you have changed your mind, you are probably going to get an abandoned checkout email.  I try to be very polite and to the point when I receive such messages, whatever my personal feelings or knowledge might be, all you will get back, probably, is "OK, thanks for letting me know" (possibly with a comment about it looking as though you are going to have to raise your budget and wishing you luck, but that's as far as I ever go).

I am a real human being, not a bot.  Thanks.