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I love having happy customers and never want to have an unhappy customer. IN LAW you have the absolute right to return any item purchased online from a business (with obvious exceptions such as computer software) within 14 days.  If it's faulty, you have the right IN LAW to return it free of charge.  Note that this doesn't apply to private sellers on ebay. People often ask me if they can return the instrument if the teacher does not approve.  Of course you can, THE LAW says so! In practice I have only ever once refused a return and that...

I wasn't expecting to be posting again about retailers who don't check instruments so soon, but here's another object lesson:   I got a reduced price item from the wholesaler that was supposed to have some cosmetic damage. However on investigation, first it turned out to be the old model - the current version has ebony pegs, these are not ebony (if buying items well below the list price, watch out for this, these violins do improve all the time and stock that has been around for a long time may well have the old specification). Second, the G peg...

I was checking prices on a well known mega internet music retailer's website (still baffled about why the Primavera cellos are not selling) and I found a Primavera 100 cello reduced from £536 to £479 because the box had been opened as part of a quality control check. Just think about that for a minute.  It means that the norm for this particular retailer is that cellos (and presumably everything else) are sent out with no checks at all.  Which admittedly is not surprising in view of the low prices, checking takes time and time is money (and it's not...

I guess it is time to revive this as recently I have had a couple of customers cancel at the last minute due to advice from teachers who have never even seen a Gliga.  This applies equally to the instruments I describe as European instruments.  And the European bows.  And Glasser bows. Violin / Viola / Cello teachers, this is for you If you are not tied in to a commission arrangement with a local shop (my margins are far too low to offer that) and if you are genuinely open minded about what your pupils buy but are simply...

NO GUARANTEES BUT - my last two Gliga orders have come through quicker than expected.  Perhaps the situation is turning round?  I hope so!  Any updates will go here.  Gligas on current order should be here early next week.